Effective Communication Skills

This program consists of a day and a half and is designed for those who want to improve their oral communication skills at work. Highly interactive, the sessions are practical and help participants build skills that they can apply immediately. There are eight hours of classroom activities (one day) and four hours of skills practice (one morning session) where you can apply what you have learned.

This program focuses on the following:

“IMPROVE” – your communication fundamentals

· I Speaking from the “I”

· M Maintain an Open Mind

· P Perspective –mine and theirs

· R Respond with a question

· O Open up to feedback

· V Verify by Looking Within

· E Expand Self Esteem

Key Program Features:

√ Communicate effectively using “Communication Fundamentals”

√ Clarify and convey the purpose of your communication

√ Listen effectively and learn your own personal barriers to listening

√ Select the correct timing, location and style appropriate when “speaking up”

√ Assess your personal communication style

√ Develop awareness of your body language as you interact with others

√ Develop questioning techniques to ensure that your message is understood

√ Use positive and developmental feedback effectively

√ Take responsibility for your communication using I statements

The focus of the Skills Practice Session is a full morning where participants take on the roles of conversation leader, conversation participant and observer. Participants will receive feedback from their peers and the facilitator.

Skills Practice Features:

√ Set the stage for the discussion

√ Prepare for the discussion

√ Implement the “Communication Fundamentals”

√ Develop an appropriate introduction

√ Establish a two way dialogue

√ Conclude your conversation

√ Develop an action plan for follow up